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Revisit key insights to data-driven and tech-anchored growth
Theatre Sponsors
15 minWelcome to The Delivery Conference 2024
A warm welcome to The Delivery Conference 2024 from Auctane. Here we’ll kick things off and set the scene for what you can expect from the day.
Auctane
40 minUnveiling upcoming trends for the ecommerce industry
In this session, we will showcase key findings from our yearly Ecommerce Delivery Benchmark Report as well as discuss innovative strategies that you can implement to grow your business.
Auctane
Retail Economics
35 minPanel – Bouncing back and laying the groundwork for growth
That’s right, another year has passed, one that has proven as unpredictable as ever. Many businesses are still dealing with challenges such as reduced consumer spending, higher operating costs, and continued supply chain disruptions (to name a few). We’ve brought together a group of experts to discuss how the industry can conquer these challenges, come back stronger, and prosper in 2024.
B&Q
Retail Economics
OC&C Strategy Consultants
UPS
30 minOmnichannel retail - Adapting to changing consumer behaviour
Consumer behaviour is evolving. Not only are they becoming more demanding but the channels they shop on are more varied than ever before, including in-store, online, marketplaces, and more. For success, you need to identify and understand every step of your buyer’s journey and optimise it from all angles. This session will explore initiatives and strategies that can be implemented to perfect your omnichannel approach, from the awareness stage to the delivery of your product.
John Lewis Partnership
30 minIncreasing customer loyalty and acquisition through last-mile delivery
Innovation is rife in last-mile delivery and it’s being used as a way for businesses to differentiate themselves from the competition. With higher consumer expectations around sustainability, delivery options, increased transparency, and more, we hear from experts in the field on how last-mile delivery can increase customer loyalty and acquisition.
Relay
30 minOptimising your presence on marketplaces to increase revenue
More and more shoppers are turning to marketplaces to purchase their goods. The variety that marketplaces offer, from horizontal marketplaces selling a wide array of products to more niche, vertical marketplaces offering a specific product type, there is something for everyone. In this session, experts will provide businesses with valuable insights and strategies to optimise their presence on marketplaces and increase revenue.
Optimizon
ShipEngine
WML
30 minBeyond Borders: Mastering customs processes to ensure great customer experience
Join our session to learn more about borderless e-commerce and the crucial role it can play in helping you to grow your business. We’ll explore challenges and break down the critical elements for success. Learn practical strategies to simplify processes, from handling customs details to improving returns. This session is your guide to mastering the art of selling abroad.
FedEx
30 minPanel – Creating a checkout experience to drive conversions and lifetime value
In this session, Aura Hita Losa from On and Emma Clarke from Metapack will discuss the role both customer experience strategy and delivery play in acquiring, converting, and retaining customers, as well as identifying areas of innovation for 2024 and beyond.
Metapack
On
30 minUsing automation to create a scalable global operation
Manual processes are becoming a thing of the past. We’re seeing automation in all operational aspects of a business, as a way of becoming more efficient and effective. Automation is particularly handy when it comes to shipping and this session will explore how and why automation plays a leading role in creating a scalable global operation.
Auctane
GXO
30 minThe marketplace customer delivery experience: Who’s responsible?
The seller or the platform? That’s the question. Buyers on marketplaces expect a convenient and efficient delivery experience. We’ll be discussing who’s responsible for ensuring this and how an excellent experience can be achieved to improve the success of both marketplaces and sellers.
AWWWG
ZEOS, Zalando SE
30 minThe last mile: blocker or unlocker of growth?
Your growth is not an island. It’s happening alongside a growing market and within a rapidly changing ecommerce system. To avoid a house of cards scenario we need a last mile sector that’s built to absorb that growth and to rapidly decarbonise at the same time. Learn about Zedify’s work with major brands to turn around their urban last mile deliveries with a cargo bike-first model.
Zedify
30 minPanel – How to navigate the increasingly complex landscape of cross-border commerce
Cross-border commerce is an aspect of shipping that never seems to get any easier. With the current climate, we expect to see a more complex landscape, with both old and new challenges in abundance. That’s why this session will focus on offering practical advice on how you can face these challenges and continue to expand your operations.
Globale
DHL
Auctane
30 minThe rising popularity of recommerce and its impact
Recommerce is currently booming. People are becoming more open to buying used goods and marketplaces such as eBay and Depop are prime examples of this thriving industry. Plus, there’s the sustainability factor, as retail is one of the biggest contributors to waste on our planet. This session will measure the impact of recommerce as well as offer insight into the potential benefits to businesses who are considering entering the recommerce realm.
Back Market
DeliveryX
Thrift
45 minKeynote speaker – The rapid evolution of AI and how it will impact ecommerce
There’s no doubt you’ve heard about AI, its role in modern-day society, and the potential role it will play in the future. Our keynote speaker will shed light on AI, its rapid evolution, and the implications it has for ecommerce and delivery experiences.
30 minThe Rise of Locker Delivery in the UK
The Rise of Locker Delivery in the UK Delivery lockers are coming of age, and InPost – the UK’s #1 network provider – is leading the way. In a new study of consumer attitudes towards online delivery, we show more than half of consumers have now used a Delivery Locker at least once, especially for online returns and ReCommerce. Consumers see Delivery Lockers as the environmentally friendly choice for delivery, both reducing last-mile emissions and helping growth in the circular economy by facilitating return journeys. Retailers have worked hard to offer consumers a full choice of sales channels – now is the time to offer the full range of delivery options, including Locker Delivery.
InPost
45 minPanel – Discussing the risks AI poses and opportunities it offers
We’ll bring together a variety of experts to discuss the topics touched on by the keynote speaker and expand on both the risks AI poses and the opportunities it offers.
Microsoft
Allsaints
Hived
Metapack
30 minSupply chain resilience in a growing and ever changing e-commerce landscape
Adam Jones, the Business Development and Sector Strategies Director of Unipart Logistics, will share his insights and experiences on how to build and maintain resilient supply chains in the context of a growing and ever-changing e-commerce landscape. He will discuss the challenges and opportunities that e-commerce presents for supply chain management, such as increased customer expectations, global competition, global pressures, digital transformation, and sustainability. He will also showcase some of the innovative solutions and best practices that Unipart Logistics has implemented to help its e-commerce clients achieve operational excellence, customer satisfaction, and competitive advantage. Finally, he will outline the future trends and directions for supply chain resilience in the e-commerce sector, and how Unipart Logistics is preparing for them.
Unipart
30 minSolving industry challenges by driving commerce forward
Solutions that put the customer first are essential to solving many of the challenges the industry faces today. Alexander Stevenson, Chief Product Officer at Auctane, will discuss how a forward-thinking and customer-centric product strategy can unlock the door to global expansion and breed success in ecommerce.
Auctane
10 minTDC 2024 Closing Remarks
Albert Ko wraps up an amazing day of ecomerce discoveries
Auctane
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